Ultimate Warranty & Global Shipping for DIY Vinyl Cutters

Global Joint Insurance Plan

365-Day Worry-Free Warranty

Covering 80+ countries worldwide. Full machine warranty (main unit/cutting head/display/power module) from delivery date. Industry-leading failure rate <0.3%.
Warranty Coverage — Comprehensive Protection

Hardware:
Main unit, cutting head, display, operation buttons/interfaces, power modules — free replacement for material or quality issues.

Software:
Free technical support, installation guidance, upgrades, and vulnerability fixes.
Service Highlights — Excellence Beyond Expectations

✅ Rapid Response
24-hour global multilingual support (20+ languages).

✅ Remote Assistance
24-hour connection with technicians; average resolution time <2 hours.

✅ Proactive Maintenance Tips
Customized usage optimization advice during warranty period.
Non-Covered Scenarios — Transparent Terms

❌ Human Damage:
Improper operation, accidents, unauthorized modifications.

❌ External Causes:
Natural disasters, political conflicts, third-party software issues.

❌ Post-Warranty:
Paid repair services with value-added packages available.

Military-Grade Shipping Protection (2M+ Devices Verified)

We have exported more than 2 million equipment products and have rich experience in ensuring the safety of engraving machines during transportation, ensuring that the products are delivered safely to customers.

0 transportation damage complaints | 100% safe receipt rate

5-Layer Protection

Anti-crush corrugated box + Dynamic balance slots + HD cushion foam + Customized part guards + Moisture-proof film.
Rigorous Testing

1.5m multi-angle drop | 200kg compression | -30℃~60℃ temperature tests.
Eco-Friendly Materials

100% recyclable & biodegradable packaging.

Global Logistics

We have deep alliances with more than 300 international top-level carriers, covering the main lines of Europe and America/emerging markets in Southeast Asia/emerging corridors in Africa, with a delivery success rate of 99%!

Door-to-Door in 80+ Countries
Breaking through at 3x speed from the 80th gate to the door!
Cross border bulk/high-value small items are all inclusive, and compensation for loss or damage will be based on 120% of the value of the goods.

● Urgent: Air express (3-5 workdays)

● Bulk: Full-container sea shipping

● Precision: Climate-controlled transport
Smart Logistics Butler Service
AI algorithm instantly matches the best solution for sea, land and air, saving 30%+ freight! From 0.5kg samples to 10,000 tons of cargo, intelligently disassemble costs, predict customs clearance risks, door-to-door visibility, and accurate betting on freight/timeliness.

Deep Customization — Extend Your Brand Identity

We provide comprehensive customization services, from functionality to appearance, from software to hardware, and even to brand building. Ensure a perfect fit to your specific needs and help you stand out in market competition.

Functional Customization

Tailor cutting precision, speed, and software integration.

· Material adaptability customization
· Customization of automation functions
· Customized cutting mode
Aesthetic Customization

Branded color schemes, logo engraving, and UI personalization.
· Equipment size customization
· Color and material customization
· Exterior design
· Custom packaging, exclusive training, and co-marketing support.
Structural customization

Capable of adapting to various complex work scenarios and usage requirements.
· Workbench customization
· Customized transmission system
· Customized protective structure
· Customized cutting mechanism
software customization

Ensure that you have access to the software system that best suits your business needs.
· Edit and customize the user interface
· The file format supports customization
· Customization of operating language